So you're the family tech. Every time grandpa stumbles onto midget videos that aren't suitable for all ages, he has to download every flash player plugin and toolbar imaginable. And now you have to fix it. For free.
Well, i'm here to save you some time. Looking online, I've compiled a list of the best spyware and malware removal tools, no matter how bad the infection. I've been using this process for the past couple months and it has never let me down.
I'm not going to type and entire step by step, but i'll give you guys a couple pointers.
This folder is what i keep on a flash drive on my key ring at all times. I keep everything in one folder so I can just drag and drop the folder to the desktop of the PC I'm working on. Here is the download link for Mr. Fix It.
FIRST AND MOST IMPORTANT STEP. You must start your computer in safe mode, WITHOUT NETWORKING. This is a must. If you don't do this, these steps are worthless. Also, make sure you run them in the order I have them listed. It matters!
Tip #1 - You should run all these tests more than once. Doesn't hurt
Tip #2 - If the computer asks you to restart, you can, but YOU MUST RESTART IN SAFE MODE AGAIN.
Tip #3 - Hitman Pro is technically freeware. When you run the .exe, you have to make sure you "run this program once". If you don't do this, when you run the scan, it won't let you delete or quarantine the malicious files unless you purchase. SO MAKE SURE YOU DO THAT.
Tip #4 - If ADW Cleaner finds malicous files, it's going to FORCE you to do a restart. Even if you close out the windows, it will force restart. Just be ready for it and start back in safe mode.
Tip #5 - When you run CCleaner, it deletes all browser history and saved passwords by default. There are some people who use their browser history as their bookmarks, and I've watched people have heart attacks when they realize their their history is gone. So make sure to uncheck the 'clear browser history' box when you run the scan. And makes sure they don't forget passwords they need, because when you reset the internet browser to default, you will lose those passwords.
Tip #6 - On top of a Junk Scanner, system ninja has MANY awesome tools - including a bulk uninstaller. Now, I usually use Revo Uninstaller for the things i know need registry cleaning, but for more lightweight uninstalls - this works awesome. Make sure you check out all the features, it has a lot including a Portable Version you can keep on a flash drive and use whenever.
Now, if you're dealing with browser malware, proxies and home page redirects, you have a little more work to do. Now, this isn't as easy as running some scans. Getting web browsers back to normal takes experiences and the know how. After you have consulted with the client about their browser settings and such, time to tackle the web browsers. Make sure to remove all extensions and toolbars that don't belong. Reset all browsers to factory default and wipe them cleannnnnn. Make sure the home pages are set to defaults, and all search engines are deleted, cookies, cache, plugins and deleted, etc. etc. It's taken me a good year to perfect getting rid of browser malware, so don't get discouraged if you can't get it right away.
If you have any questions, feel free to ask.